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Returns & Refunds - Reclaimed Floorboards UK

Returns & Refunds

Returns & Refunds policy for Reclaimed Floorboards UK

1. No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 01430 449996 with details of the product and the defect. You can send the item you consider defective to:

Ingswood Cottage
Sandholme
East Yorkshire
HU15 2XW

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

2. Shipping
To return the item you purchased, please mail it to:

Ingswood Cottage
Sandholme
East Yorkshire
HU15 2XW

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.